Terms of use

Dear visitor,

Thank you for your visit and the expressed interest in our company, ZAGREB CITY HOTELS d.o.o. Our client relationship is built on mutual trust. Placing trust in our company has high value and importance considering the processing and use of your personal data. We would like to inform you that we handle your personal data in accordance with applicable statutory regulations for personal data protection and IT security.

Accordingly, we would like to inform you when and how we collect your data, which data we collect from you, and how we process such collected data. ZAGREB CITY HOTELS d.o.o. relies on the EU regulations and legislation, in particular the General Data Protection Regulation (EU Regulation 2016/679), the Data Protection Act and other effective Croatian and EU legislation.

By visiting, viewing, transmitting, caching, storing or otherwise using this site or any services, functions, materials or contents offered in the site, you have read and agreed to each and all of the terms and conditions of use.

If you do not agree to each and all of the terms and conditions, you may not use this site for any purpose whatsoever.

Collection and processing of personal data

When you visit our website, you do not share your personal information. The data processed during your visit is not information that allows us to identify you. The data that is processed refers to the browser you are using, the operating system of the device, the name of your Internet service provider, the website that linked you to our site and the date, time and duration of your visit. In some cases, we only analyse such data for statistical purposes and the data analysed is anonymous and cannot be connect with you.

We collect, process and use personal data consisting of your name and surname, address, bank account number, identity document number, phone number and e-mail only when you have voluntarily made it available and have given your consent for its processing and use.

You give us your consent for the processing and use of the aforementioned personal data when you sign an agreement with us, in relation to your reservation or enquiry about our other services.

If a reservation or an enquiry is made via our website, we apply encryption protocol SSL. This from of transfer is applied in accordance with the current level of knowledge about secure data transfer.
In the case of a reservation or inquiry made via our website, we apply encryption protocol SSL. This form of transfer is applied in accordance with the current level of knowledge about secure data transfer.

If you have sent us your application for a contest, we use your personal data provided in the application solely for the purpose of processing your application.

If you sign up for our ZAGREB CITY HOTELS d.o.o. Newsletter that is sent twice a month, we use your data to be able to send you this Newsletter.

Our website is not intended for addressing or communicating with children under the age of 18. ZAGREB CITY HOTELS d.o.o. does not purposely collect or store any personal data of children. Therefore, please do not allow your children to submit any data without your permission.

According to the Ordinance ON THE MANNER OF KEEPING THE REGISTER OF TOURISTS AND ON THE FORM AND CONTENT OF THE TOURIST REGISTRATION FORM FOR THE TOURIST BOARD, under Article 21, paragraph 6 of the Sojourn Tax Act (Official Gazette Nos. 152/08 and 59/09 - amended), the hotel shall collect the following data upon guest registration:

  • Name and surname
  • Place, country and date of birth
  • Citizenship
  • Type and number of identity document
  • Domicile (place of residence) and address
  • Date and time of hotel check-in and check-out
  • Sex
  • Note
  • Registration number

The data entered on the tourist registration and deregistration forms is based on the data written on the identity card, travel document or some other identity document.

Foreigner registration with the competent police department or police station through the tourist board is conducted in accordance with the regulations governing the status of foreigners in the Republic of Croatia by electronic data exchange between the eVisitor system and the IT system run by the Ministry of the Interior.

The Croatian Tourist Board stores the received data on a special location in accordance with the digital content archiving standards defined by the authority in charge of archive material. The data from the register of tourists and from the tourist registration and deregistration has to be kept for 10 years. Statistical analyses and data are kept and stored permanently.

Use and forwarding of collected data

The personal data that you have made available to us is solely used for the purpose of notification, that is, for the agreed purposes. Therefore, we normally use it to implement the agreement we have concluded with you, to respond to your enquiry, as well as to provide information about our company’s current offers.

If you are using our services, only the data required to provide such services is normally collected. We may ask you for additional data which is then voluntarily provided information, and once you respond and send the requested data, you automatically give your consent for the use thereof. Processing of personal data is done solely for the purpose of providing the requested services and for the purpose of protecting our legitimate business interests, as well as the specified Croatian and EU legislation and provisions defined in the Personal Data Protection Act.

The ZAGREB CITY HOTELS website content

The entire website content of ZAGREB CITY HOTELS d.o.o. is protected by the Copyrights Act and the Trademark Protection Act. The content is not intended for personal use. The use or copying of sections or materials from the website is not permitted.

This website may contain links to other web sites. ZAGREB CITY HOTELS d.o.o. may not be held responsible for the content or operation of any third-party websites.

In the event of any obstacles or other issues related to third-party websites (links), please contact directly the relevant third party.

Use of cookies

Webpages of ZAGREB CITY HOTELS d.o.o. use cookies to facilitate the use of our website and help deliver communications, as well as to tailor our online performance to your needs. Cookies are text files with website data that are stored on your hard disk. Cookies do not damage your computer and do not contain viruses. You can deactivate the use of cookies at any time in the settings of your web browser.

Use of Google Analytics

This Web site uses Google Analytics, the service of Google Inc.

Google uses "cookies", and therefore text data files, that are stored on your computer and that makes possible the analysis of our Internet offering. The information gathered by the cookies regarding your usage of this Web site (including your IP address) is then sent to a Google server in the USA and stored there. Google uses this information to evaluate your use of the Web site in order to create reports for us about your Web site activities and, in addition, about your use of services related to the Web site and Internet use.

Google will, if necessary, also transmit this information to third parties, if such transmission is required by statute or if third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by adjusting the settings on your browser software. However, we wish to inform you that if you do so it is possible that you will not be able to fully use all of the functions of this Web site. By using this Web site, you declare that you are in agreement with the processing by Google of the data collected about you in the manner described above and for the purposes put forth above.

Collecting and storing your data for the purpose of Google Analytics program may be terminated at any time.

For this, you need to integrate an add-on in the web browser that blocks the sharing of your data for Google Analytics program.

Deactivate Google Analytics software by using an Internet browser add-on: https://tools.google.com/dlpage/gaoptout


Security measures have been taken to protect the data we manage from involuntary or deliberate manipulation, loss, destruction or access by unauthorized people. They are being continually improved in accordance with technological development. Access to data is only granted to a small number of authorized people who are committed to special data protection and who are in charge of managing data for technical, administrative or editorial purposes.

We do not sell, rent or give your e-mail address and other data to third-party natural and legal subjects for use or inspection without your consent.

We are not responsible for any random mistake or error due to force majeure or other objective circumstances that have caused accidental violation of the guaranteed protection of your data, but we guarantee that the error will be removed, if possible.

User's declaration of consent

By using our website and the contained offers you agree to the saving, processing and use of the personal data you have voluntarily provided to us, in compliance with this Privacy Statement.

Right to be informed

You have the unlimited right to be informed free of charge about your data that we store. You also have the right to erasure or blocking of unauthorized data, and the right to rectification of inaccurate data. At your request, we will gladly inform you in writing whether we have stored any of your personal data. When possible, we will take the appropriate measures to update or correct our saved data as soon as possible. In such cases, please contact directly our hotel management or our Data Protection Officer (DPO) at privacy@zagrebcityhotels.hr